Whether you spend an hour or a whole day, the information below will help you get the most out of your time
At NAM, peak hours are often late afternoons and weekends (especially Saturdays), so book as far in advance as possible in order to ensure getting the particular time, day, and therapist you want. It's easiest to accommodate you during off-peak hours, which are often in the mornings and mid-week. If you will be attending NAM with a gift certificate, it is a good idea to mention it so that we can advise you of any policy that may affect its use.
There are around 10 well-trained male therapists on our staff. If you have a preference, don't hesitate to let your choice be known. Do realize that your first choice may not always be available.
If this is your first day visit, let the receptionist know when you arrive. They are very accustomed to first-time guests and usually provide a more detailed reception. Sometimes our staff will ask you to complete a questionnaire on your first visit to provide them with medical and contact information. This is another reason to arrive early.
We don’t have the cancellation policies which require either your partial payment or full payment. But we needs to pay our therapists even if a client doesn't show up. Your understanding is highly appreciated. If you must cancel an appointment, give us as much advance notice as possible. Approximately 24 hours' notice is minimum to cancel a single service, and 48 hours or more is usually required for a package of services. This gives us enough time to fill the slot.
Most people come to the spa in very casual attire-something they can easily slip off and put away in small lockers. At our spa, some treatments can be done while you're fully clothed, but others are best received in the light boxer. Facilities such as the DRY and WET rooms may be enjoyed with towel wrap. There are always towels and usually boxers and slippers provided, please check at the locker area.
All aspects of treatment can usually be modified to your taste: amount of light, kind (or absence) of music, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to go deeper or be gentler, let him know. Also, feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have. If any part of your experience is unsatisfactory, first tell the therapist. We are sorry that not all of our therapists are good at foreign languages in conversation so if the response isn't helpful, ask to speak to a supervisor.
If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your therapist or aesthetician know of any medical concerns. Tell the technician if you're wearing contact lenses before you have a facial.
If you must shave, do so at least two hours before your scheduled appointment, particularly if you're receiving a facial.
Try to avoid the sun on the day of treatment and, in some cases, the day after.
Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward, especially if heat therapies, such as a DRY or WET rooms, are part of your day spa experience.
You are not allowed to smoke in the therapy area. Please enjoy your smoking at the relaxation areas. And please be mindful of others who don’t want to be passive- smokers.
In NAM, gratuities are included in the price of the service. If you would like to prize the quality of the service you may of course leave your tipping in the box at the counter. The sum will be awarded to the therapists at the end of the month. You are kindly asked not give the money to the therapist directly.
Before entering therapy area upstair, you will be required to take a shower. When enjoying the DRY or WET rooms, always sit on your towel or boxer and wear the slippers provided by the spa. For the courtesy of the others, please keep all facilities clean after your using.
Because the spa environment is supposed to be a tranquil and stress-reducing experience, it's best to leave cell phones and pagers at home or turn them off before entering the spa.
NAM has age restrictions. Children are generally not allowed so that the ambiance remains as relaxing as possible. Teens may be accommodated for certain services or at certain times.
When in the relaxation room and elsewhere in the spa, be mindful of others. Keep conversations at a low volume.
Follow us on
Just for your information
It takes # 20 minutes from the downtown to our spa (by taxi or by motocycle - XE OM). It costs you # 100 000 VND (5USD) from the downtown to our spa by taxi or half price by motocycle. Reliable taxi: MAILINH (08) 38 38 38 38 or VINASUN (08) 38 27 27 27) Please print the map and hand it to the driver. It is not difficult to find us.
Copyright © 2009 - 2015 by Nam Spa. All rights reserved.